Frequently Asked Questions | FAQ

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Trampolines

Why is an Avyna Trampoline the best choice?

Our Avyna trampolines belong to the highest segment, being exceptionally durable and of superior quality. The frames of the trampolines come with a lifetime warranty, and the springs are guaranteed for an impressive 10 years. Additionally, most of our trampolines meet the latest safety standards and can be installed in public locations such as campsites, playgrounds, and fairs. We distinguish ourselves through our service and product quality. We strive for the best combination of quality, innovation, style, warranty, and aftercare, which is reflected in all our products, including trampolines. In America, our trampolines have even been tested and rated as the best. Due to their high quality, these trampolines last a minimum of 15 to 20 years. We understand that purchasing an Avyna trampoline can be a significant investment. One thing is certain: you get 100% value for your money.

What types of Avyna Trampolines are available, and what are the differences?

Avyna offers three different types of trampolines: the Above Ground, InGround, and FlatLevel trampoline. The Above Ground trampoline stands on legs above the ground. The InGround trampoline is partially embedded in the ground, sitting about 20 cm above the surface, while the FlatLevel trampoline is completely in-ground.

I’m a childcare provider; what type of trampoline can I use?

If you are a childcare provider, this is considered a (public) institution, and you will need a trampoline that has been certified for public use. All our trampolines from 245 cm onwards comply with this legislation, provided they are equipped with a safety net and the corresponding documents such as a certificate and logbook. If you already have a trampoline with a safety net but lack the documents, or if you want to purchase a trampoline for your childcare facility, please contact us at administratie@avyna.eu or call 0161 294 333.

Can you place trampolines in public spaces?

Yes, all our trampolines from 245 cm have been tested and approved according to the latest safety standards of the WAS (Attraction and Play Equipment Act). Test reports are available upon request. Need more information about certified trampolines? Get in touch with us.

What is the user weight limit for my trampoline?

This varies by trampoline; you can find this information in the specifications on your trampoline's product page.

What is the difference between a Round and a Rectangular Trampoline?

Generally, a round trampoline takes up more space than a rectangular one. If you have a smaller garden, a rectangular trampoline may be more suitable. The jumping experience is also different: on a round trampoline, it’s easier to bounce in the center due to the spring tension, while a rectangular trampoline allows for jumping across the entire surface.

How can I jump on a trampoline safely?

Read the safety instructions carefully and adhere to them while jumping. It is also mandatory to install a safety net on all Above Ground and InGround trampolines to enhance safety. Always jump in the center of the jumping mat, avoid the edges and springs, and do not jump if there is water or ice on the trampoline. As a parent, supervise your children while they jump and provide clear instructions.

Where are Avyna Trampolines made?

Avyna has its own factory in Vietnam, where all our trampolines are produced. Throughout the production process, we use the highest quality materials and ensure perfect finishing. Since Avyna owns its factory, we can set and maintain high-quality standards.

What is the warranty on my Avyna Trampoline (and its parts)?

We offer a lifetime warranty on the trampoline frame, a 10-year warranty on the springs, a 3-year warranty on the pad and jumping mat, and a 1-year warranty on our safety nets.

How can I ensure a long lifespan for my trampoline?

Our trampolines are high-quality and durable, designed to last for years. To extend the lifespan of your trampoline, consider purchasing a cover to protect it. We also recommend securing the trampoline with an anchor set (for Above Ground trampolines only). Another important point is to avoid exceeding the maximum user weight.

Is there a difference between trampoline springs in general?

Yes, there are differences among the springs of various trampolines. With cheaper trampolines, you may find that the springs start to rust within 1-2 years. Our Avyna trampoline springs are double-galvanized, making it impossible for them to rust. Our springs are made from Taiwanese steel, which offers excellent quality.

I purchased an Avyna Trampoline; how can I register it?

If you have an Avyna trampoline and would like to register it, you can do so by clicking here. 

How many children can jump on a Avyna Trampoline at once?

It is officially allowed to jump with only one person at a time. From experience, we know that many people often jump simultaneously. Avyna trampolines can easily handle this, but for safety reasons, we do not recommend it. Ultimately, you are responsible for ensuring safe practices. We advise using the trampoline as responsibly as possible to prevent accidents.

Which size Trampoline is right for me?

Unsure which size trampoline is best for you? Consider the following points and then select which trampolines and sizes are most suitable:

• How much space do you have for a trampoline?
• How much are you willing to spend on a trampoline?
• Do you want a round or rectangular trampoline?
• Are you looking for an Above Ground, InGround, or FlatLevel trampoline?

Why are Avyna Trampolines more expensive?

This is because we stand for quality, safety, and durability. All trampolines are made from the highest quality steel and PVC. Once you purchase an Avyna trampoline, you will enjoy at least 15 years of jumping fun. Avyna guarantees a beautiful play equipment for your garden for many years. Avyna trampolines are recognizable by their neat appearance and the careful finishing of all details. We deliver true quality, as evidenced by our lifetime warranty on trampoline frames!

From what age can children jump on a Trampoline?

There is no specific age for trampoline jumping, but children can start jumping calmly at around 3 years old.

I ordered a Trampoline; when will it be dlivered?

Normally, we deliver the next working day if you order before 15:00 within the Netherlands. However, with trampolines, this may differ because we always arrange a delivery appointment with you. The packages are large and heavy, so we want to ensure safe delivery. Transport to other countries will take a few days up to a week normally.

What are the dimensions of the packages?

This depends on the type and size of the trampoline. You can usually find the dimensions and weight in the product description.

Jumping Mats

I want to buy a new spring mat; which one is the right one for my trampoline?

When purchasing a new spring mat, there are two key factors to consider:

(1) the number of springs and

(2) the size of your trampoline.

First, check how many spring attachments your current spring mat has. This number must match exactly for the new spring mat. If you have more or fewer springs, then the spring mat will not be suitable. Additionally, ensure you refer to the size of your trampoline frame, not just the spring mat itself. For example, if your trampoline frame has a diameter of 305 cm, then you should choose the spring mat that measures 305 cm.

There’s a hole in my spring mat; can it be repaired?

No, unfortunately, a hole in a trampoline spring mat cannot be repaired.

Trampoline Springs

How do I determine the size of the springs?

Measure the spring, including the hooks, when the spring is unstressed. This will give you the total length.

What is the difference between your springs?

We offer various types of springs:

• Standard: These are the springs that come standard with an Avyna trampoline.
• Sport: Special springs for those looking to get more out of their trampoline.
• Extreme Sport: For those aiming for extreme jumps.

Can I order individual springs?

Yes, you can. On our website, springs are available starting from a quantity of 10. If you need fewer, please contact us via email.

Trampoline parts

I have a Jumpfree/PowerJumper trampoline; can I still order spare parts for it?

Yes, spare parts are still available for Jumpfree and PowerJumper trampolines. Please contact us so we can assist you in finding the right parts.

Can I order spare parts for a trampoline that is 8 years old?

Yes, we have spare parts available for every model, and these can be ordered in consultation.

How can I best secure the legs if they wobble?

There is very little play in our frames. The best way to stabilize them is by using a small amount of cement at the legs.

How do I measure how much I need to dig for an in-ground trampoline?

Always measure from the inside of the frame, digging 20 cm to 25 cm inward, depending on the size and type of trampoline, and then slope down to 60 or 80 cm deep (this varies by model).

How do I properly dig in my trampoline?

Only dig in your trampoline once the frame is inside. Assemble it on the ground, then measure and dig to the desired distance according to the instructions.

How do I choose the right trampoline padding?

First, it’s important to have a padding that matches the correct type of trampoline. If you have a raised trampoline, you will need a raised padding. The same applies to InGround and FlatLevel trampolines. Additionally, select the size that corresponds to your current trampoline frame.

My trampoline padding has green stains; how can I clean this effectively?

Trampoline padding can easily be cleaned with lukewarm water and a soft sponge or cloth. Avoid using cleaning agents, as they can damage the protective layer of the padding.

Inflatables

Is there a device (blower) included to inflate the bouncy castle?

Yes, each bouncy castle comes with a blower to inflate it. In about 2 minutes, your children can start enjoying the bouncy castle actively and sportily.

Can a bouncy castle be returned?

Yes, provided the packaging has not been opened and the seal straps are still around the box. We do not accept returns for bouncy castles that have been opened.

What is included with a bouncy castle?

With our bouncy castles, we standardly include a blower, storage bag, stakes to secure the bouncy castle, and a repair kit.

Soccer- and Hockeygoals

If I order a soccer goal or hockey goal, is a net included?

Yes, a strong and durable net is included with every new goal.

Other

Do you have assembly manuals available?

Yes, certainly! Take a look here for all the manuals.

What does pre-order mean?

If your product is not in stock, you can usually pre-order it. This means you reserve the product until new stock arrives. Once the product is back in stock, it will be shipped immediately.

I have another question.

No problem, our customer service is happy to help you.